> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-ai-for-process-dev.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Actions

The Kore/ai-for-service/integrations/actionsai XO Platform offers pre-built integrations with popular business applications to exchange data/ai-for-service/integrations/actions Configure and enable actions for ServiceNow, Salesforce, Zendesk, HubSpot, and others/ai-for-service/integrations/actions Each integration provides a full conversation flow definition, a low-code API interface, pre-built response mapping, and dialog task templates/ai-for-service/integrations/actions

The **Actions** module is available under **App Settings** > **Integrations** > **Actions**/ai-for-service/integrations/actions

***

## How to Use Actions

1/ai-for-service/integrations/actions Authorize a developer or user with single-click authorization/ai-for-service/integrations/actions
2/ai-for-service/integrations/actions Enable an integration to exchange data between systems during dialog task execution/ai-for-service/integrations/actions
3/ai-for-service/integrations/actions Create dialog tasks using preconfigured templates supported by the integration/ai-for-service/integrations/actions

***

## Actions Enablement

By default, your AI Agent does not exchange data with any integration until you authorize one or more actions/ai-for-service/integrations/actions Once enabled, actions allow the agent to perform operations in third-party systems/ai-for-service/integrations/actions

***

## Authorization Types

The platform supports OAuth 2/ai-for-service/integrations/actions0, Basic Auth, and API Key authentication/ai-for-service/integrations/actions

| Type            | Description                                                                                                                                                                                                                                                                                                                                                                                                                                                                           |
| --------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| OAuth v2        | Secure authorization for web, mobile, and desktop apps/ai-for-service/integrations/actions See [Setting Up Authorization using OAuth v2](/ai-for-service/integrations/actions/ai-for-service/integrations/actions//ai-for-service/integrations/actions/ai-for-service/integrations/actions/dev-tools/bot-authorization/setting-up-authorization-using-oauth-v2/ai-for-service/integrations/actionsmd)/ai-for-service/integrations/actions                                             |
| Basic HTTP Auth | Username and password style authentication via a base64-encoded `Authorization` header/ai-for-service/integrations/actions See [App Authorization Overview](/ai-for-service/integrations/actions/ai-for-service/integrations/actions//ai-for-service/integrations/actions/ai-for-service/integrations/actions/dev-tools/bot-authorization/bot-authentication/ai-for-service/integrations/actionsmd)/ai-for-service/integrations/actions                                               |
| API Key         | Token generated or provided by a web service to identify and authenticate the incoming request/ai-for-service/integrations/actions See [Setting Up Authorization using an API Key](/ai-for-service/integrations/actions/ai-for-service/integrations/actions//ai-for-service/integrations/actions/ai-for-service/integrations/actions/dev-tools/bot-authorization/setting-up-authorization-using-an-api-key/ai-for-service/integrations/actionsmd)/ai-for-service/integrations/actions |

Actions can be authorized using pre-authorized credentials provided by the developer, or by end-user credentials authorized during the conversation/ai-for-service/integrations/actions

<Note>
  An email notification is sent to all app developers when an authorization token expires for any pre-built action integration/ai-for-service/integrations/actions The integration moves to an error state on expiry, and service calls fail at runtime with the message "Something went wrong" displayed to the end user/ai-for-service/integrations/actions
</Note>

***

## Available Actions

Go to **App Settings > Integrations > Actions** and click an action to open its configuration panel/ai-for-service/integrations/actions

| Action            | Description                                      | Templates | Auth Type           | Docs                                                                                                                                            |
| ----------------- | ------------------------------------------------ | --------- | ------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------- |
| Asana             | Projects, users, and tasks                       | 5         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/asana/configuring-the-asana-action/ai-for-service/integrations/actionsmd)                     |
| Azure OpenAI      | General query answering                          | 1         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/azure-open-ai/configuring-the-azure-openai-action/ai-for-service/integrations/actionsmd)      |
| BambooHR          | HR software for SMBs                             | 7         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/bamboo-hr/configuring-the-bamboohr-action/ai-for-service/integrations/actionsmd)              |
| Bitly             | URL shortening                                   | 1         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/bitly/configuring-the-bitly-action/ai-for-service/integrations/actionsmd)                     |
| Confluence        | Create and view pages or blogs                   | 1         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/confluence/configuring-the-confluence-action/ai-for-service/integrations/actionsmd)           |
| DHL               | Locations and shipment tracking                  | 2         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/dhl/configuring-the-dhl-action/ai-for-service/integrations/actionsmd)                         |
| Freshdesk         | Create, view, update, search, and delete tickets | 6         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/freshdesk/configuring-the-freshdesk-action/ai-for-service/integrations/actionsmd)             |
| Freshservice ITSM | Create, view, update, search, and delete tickets | 6         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/freshservice/configuring-the-freshservice-action/ai-for-service/integrations/actionsmd)       |
| Google Maps       | Locations and places                             | 2         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/google-maps/configuring-the-google-maps-action/ai-for-service/integrations/actionsmd)         |
| Here              | Location search by text                          | 1         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/here/configuring-the-here-action/ai-for-service/integrations/actionsmd)                       |
| HubSpot           | CRM lead management                              | 10        | Dev OAuth and OAuth | [Learn more](/ai-for-service/integrations/actions/hubspot/configuring-the-hubspot-action/ai-for-service/integrations/actionsmd)                 |
| JIRA              | Create, view, update, and delete issues          | 5         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/jira/configuring-the-jira-action/ai-for-service/integrations/actionsmd)                       |
| Microsoft Graph   | Events, to-do lists, and email                   | 5         | Basic Auth          | [Learn more](/ai-for-service/integrations/actions/microsoft-graph/configuring-the-microsoft-graph-action/ai-for-service/integrations/actionsmd) |
| OpenAI            | Answer generation and skill extraction           | 2         | API Key OAuth       | [Learn more](/ai-for-service/integrations/actions/open-ai/configuring-the-openai-action/ai-for-service/integrations/actionsmd)                  |
| Salesforce CRM    | Leads, opportunities, and CRM functions          | 7         | Dev OAuth and OAuth | [Learn more](/ai-for-service/integrations/actions/salesforce/configuring-the-salesforce-crm-action/ai-for-service/integrations/actionsmd)       |
| Shopify           | Customers, products, and orders                  | 6         | Basic OAuth         | [Learn more](/ai-for-service/integrations/actions/shopify/configuring-the-shopify-action/ai-for-service/integrations/actionsmd)                 |
| ServiceNow        | Digital workflow management                      | 10        | Basic OAuth         | [Learn more](/ai-for-service/integrations/actions/servicenow/configuring-the-servicenow-action/ai-for-service/integrations/actionsmd)           |
| Stripe            | Payments and payouts                             | 5         | Basic OAuth         | [Learn more](/ai-for-service/integrations/actions/stripe/configuring-the-stripe-action/ai-for-service/integrations/actionsmd)                   |
| Twilio Verify     | SMS verification                                 | 3         | Basic OAuth         | [Learn more](/ai-for-service/integrations/actions/twilio/configuring-the-twilio-action/ai-for-service/integrations/actionsmd)                   |
| Zendesk           | Ticket create, view, search, and manage          | 5         | Basic OAuth         | [Learn more](/ai-for-service/integrations/actions/zendesk/configuring-the-zendesk-action/ai-for-service/integrations/actionsmd)                 |

***

## Disabling or Deleting Actions

### Disable an Integration

Disabling changes the status from enabled to disabled but retains authorization configurations/ai-for-service/integrations/actions

1/ai-for-service/integrations/actions Go to **App Settings** > **Integrations** > **Actions**/ai-for-service/integrations/actions
2/ai-for-service/integrations/actions Hover over the integration and click the **Settings** icon/ai-for-service/integrations/actions
3/ai-for-service/integrations/actions Click **Disable**/ai-for-service/integrations/actions

<img src="https://mintlify.s3.us-west-1.amazonaws.com/koreai-ai-for-process-dev/ai-for-service/integrations/actions/ai-for-service/integrations/actions/images/actions-img2-integrations_disable/ai-for-service/integrations/actionspng" alt="Disable integration" />

Once disabled, the service node status changes from **Integration Service** to **Custom Service**/ai-for-service/integrations/actions

<img src="https://mintlify.s3.us-west-1.amazonaws.com/koreai-ai-for-process-dev/ai-for-service/integrations/actions/ai-for-service/integrations/actions/images/actions-img3-integrations_disable1/ai-for-service/integrations/actionspng" alt="Node status change" />

To re-enable, hover over the action, click **Settings**, then re-authorize with your external integration credentials/ai-for-service/integrations/actions

<img src="https://mintlify.s3.us-west-1.amazonaws.com/koreai-ai-for-process-dev/ai-for-service/integrations/actions/ai-for-service/integrations/actions/images/actions-img4-integrations_disable2/ai-for-service/integrations/actionspng" alt="Re-enable integration" />

### Delete an Integration

1/ai-for-service/integrations/actions Go to **App Settings** > **Integrations** > **Actions**/ai-for-service/integrations/actions
2/ai-for-service/integrations/actions Hover over the integration and click the **Settings** icon/ai-for-service/integrations/actions
3/ai-for-service/integrations/actions Click **Delete**/ai-for-service/integrations/actions

<img src="https://mintlify.s3.us-west-1.amazonaws.com/koreai-ai-for-process-dev/ai-for-service/integrations/actions/ai-for-service/integrations/actions/images/actions-img5-integrations_delete/ai-for-service/integrations/actionspng" alt="Delete integration" />

<Warning>
  Deletion is permanent and cannot be undone/ai-for-service/integrations/actions All authorization configurations for the deleted integration are removed/ai-for-service/integrations/actions
</Warning>

***

## Resources

* [Kore/ai-for-service/integrations/actionsai Integrations Framework Guide](https://info/ai-for-service/integrations/actionskore/ai-for-service/integrations/actionsai/hubfs/1/ai-for-service/integrations/actions%20Kore/ai-for-service/integrations/actionsai%20Resources/XO%20Platform/Documents/Technical%20Documents%20v9/ai-for-service/integrations/actions0/Kore/ai-for-service/integrations/actionsai%20XO%20Platform%20Integration%20Capabilities_Sep%202022/ai-for-service/integrations/actionspdf)
* [Configure Salesforce Integration Actions](https://vimeo/ai-for-service/integrations/actionscom/761445731) (Video: 3m15s)


Built with [Mintlify](https://mintlify.com).