> ## Documentation Index
> Fetch the complete documentation index at: https://koreai-ai-for-process-dev.mintlify.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Default Conversations

The Platform handles several conversation scenarios automatically — without requiring custom code. These include responses to unrecognized intents, standard NLP replies, and event-driven behaviors. All defaults can be customized to match your business requirements.

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## Default Conversation Types

| Type                      | Description                                                                                                                             | Learn More                                                   |
| ------------------------- | --------------------------------------------------------------------------------------------------------------------------------------- | ------------------------------------------------------------ |
| **Intent not Identified** | Triggered when the AI Agent cannot find or understand the user's intent.                                                                | [Event Handling](../event-handling.md#intent-not-identified) |
| **Standard Responses**    | Pre-defined NLP interpreter responses to common inputs, events, and system states (for example, greetings, task errors, cancellations). | [Standard Responses](./standard-responses.md)                |
| **Event Handlers**        | Configurable behaviors for common AI Agent events (task completion, failures, channel actions, etc.).                                   | [Event Handling](../event-handling.md)                       |

***

## Standard Responses

The Platform displays pre-defined text responses to users based on events, conditions, triggers, or user input. For example, when a user says *Hi!*, the AI Agent randomly selects from responses like *Hi!*, *Hello*, *Hi there!*, or *Hey*.

You can modify these defaults and add channel-specific overrides. For example, in an SMS channel, you may want shorter responses to reduce data usage.

### Access Standard Responses

Go to **Conversation Intelligence > Conversation Management > Standard Responses**.

Standard responses are organized into the following categories:

| Category              | Description                                                                                                            |
| --------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| **Statements**        | Responses triggered by actions from the AI Agent or user — for example, task cancellation or an invalid user response. |
| **Queries**           | Questions the AI Agent asks for more information — for example, *Which field do you want to change?*                   |
| **Errors & Warnings** | Messages displayed when errors occur — for example, *End date cannot be before the start date.*                        |
| **Questions**         | General questions the AI Agent poses that don't fit other categories.                                                  |
| **Choices**           | Yes/No prompts — for example, *Would you like to receive push notifications?*                                          |
| **Greeting**          | Initial responses when the app is installed or when a user returns after inactivity.                                   |

### Add or Edit a Response

1. Select a **category tab** (for example, **Greeting**) and hover over the target situation.

2. Click **Add Response**.

3. In the **Add Channel Overrides** dialog:

   * Select a **channel** from the dropdown (or **Any Channel** to apply to all).
   * For channel-specific responses, select a **task** and optionally a **field**.

   <img src="https://mintcdn.com/koreai-ai-for-process-dev/6z9TpCo4up5CrH7z/ai-for-service/automation/intelligence/images/add-channel-override.png?fit=max&auto=format&n=6z9TpCo4up5CrH7z&q=85&s=821b9748bf612617375a6fa4adf1833f" alt="add channel override" width="904" height="872" data-path="ai-for-service/automation/intelligence/images/add-channel-override.png" />

4. In the **Response** editor:
   * **Simple Mode** — Enter plain text with optional formatting (bold, italics, links, lists).
   * **Advanced Mode** — Enter JavaScript for channel-specific message formats. Use `response.message` to return the default message string and `response.choices` to return the options array.

5. Click **Done** to save.


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