Available APIs
| API | Description | App Scope |
|---|---|---|
| Raw Data API v2 | Updated version of the Raw Data API offering additional conversation data for deeper insights into Agent AI interactions and conversation flows. | Agent AI |
| Control Transcription API | Controls the transcription session of an AI Agent conversation. You can end an ongoing transcription session with a valid conversationId and appropriate authentication tokens. | Agent AI Transcription |
| Control Transcription API v2 | Controls the transcription and call recording sessions for Agent AI SIP-REC calls on third-party agent desktops. | Agent AI Transcription and Call Recording |
| Duration-Based Conversation Records API | Retrieves a paginated list of Agent AI conversation records within a specified date range. | AgentAssist Analytics |
| Webhook API for Conversation Events | Sends conversation lifecycle events to Agent AI. |
Hooks API
| API | Description | App Scope |
|---|---|---|
| Hooks API for Internal Transfers | Supports internal transfer events, reducing reliance on UI socket events. | Not applicable |